Delete your GoodCatch account

Delete your account in the app

In the Android app:

1. Open GoodCatch and sign in to the account you want to delete.
2. Open the Settings tab.
3. Tap Delete account and confirm with your password, or by choosing your Google account again.

The iOS app can't delete accounts yet; if you use it, email us as described below.

The app deletes your account and the data listed under What is deleted straight away and signs you out.

Ask us by email

If you no longer have the app or can't sign in, ask us to delete your account:

1. Email nograveoff@gmail.com with the subject “Delete my GoodCatch account”.
2. Send it from your GoodCatch account's email address. If you sign in with Google, that's your Google account's address. If you can't write from that address, tell us what it is, and we'll ask you to confirm the request from it before deleting anything.
3. We delete your account within 30 days of receiving your request and email you when it's done.

What is deleted

• Your sign-in account: email address, name, password and your link to Google sign-in, if you use it.
• Your profile: the country and currency you chose.
• The products you track.
• The reports of GoodCatch Smart and Pro purchases that the app saved to your account.

What may be kept, and for how long

• Subscription records. If your account had GoodCatch Smart or Pro, the record of that subscription (which store sold it, when the paid period ends and whether it renews) isn't deleted by the app. It's kept under your former user ID, without your name or email address, until we no longer need it for accounting, tax, a dispute or fraud prevention; then we delete it.
• Backups and logs. Copies in the backups of Google, which hosts our data, are removed within 180 days at most. Sign-in logs with IP addresses are kept by Firebase Authentication for a few weeks.
• Your request. If you ask us by email, we keep our exchange about it as long as we need it to show that we handled your request.
• The store's records. Google Play and Apple keep their own records of your purchases under their privacy policies. We can't delete those; ask the store.

Cancel GoodCatch Smart or Pro

Smart and Pro are billed by the store you bought them from, and renew every month or every year, depending on the plan you chose, until you cancel there. Deleting your account or uninstalling the app doesn't stop the payments, and doesn't refund the current period; refunds are handled by the store under its policies.

Google Play

1. Open the Google Play app and tap your profile icon.
2. Tap Payments & subscriptions, then Subscriptions.
3. Choose GoodCatch Smart or GoodCatch Pro and tap Cancel subscription.

You can also cancel in your Google Play subscriptions on the web. More help: Cancel a subscription on Google Play.

App Store

1. On your iPhone or iPad, open Settings and tap your name.
2. Tap Subscriptions.
3. Choose GoodCatch Smart or GoodCatch Pro and tap Cancel Subscription.

More help: Cancel a subscription from Apple.

Cancel at least 24 hours before the renewal date so you aren't charged for another month or year.

Delete some data but keep your account

To stop tracking a product, swipe it away on the Tracked tab or switch off its Track switch on the Search tab: its record is deleted. For anything else, such as deleting your name, email us at nograveoff@gmail.com.

Questions

Email nograveoff@gmail.com, or read our Privacy Policy to learn more about the data GoodCatch keeps.